We transform how financial services operations run — and we are measured on the results.
Our people and our own technology, working as one, for regulated financial services.
From outsourcing to transformation.
ZapTech is a Business Transformation Organisation. We take ownership of an outcome, rebuild the operation around it, and are increasingly paid for what it delivers.
BPO / KPO
Seats, hours and headcount.
BTO
Outcomes, owned and measured.
Discipline you can see.
Every commitment is tracked openly in red, amber and green, owned by name. Illustrative only.
A place where people own outcomes.
Transformation runs on people who own what they promise. We coach how we listen, speak and own.
We keep our promises
Fair pay, clear goals and leaders you can reach.
A clear path to grow
Training from day one, and room to grow into leading others.
One name, one date
Every commitment has a directly responsible owner. We win as partners, inside and out.
How We Earn Confidence
Every system, every process, every interaction is built to withstand scrutiny. Here’s what backs our work.
Certifications & Standards
ISO/IEC 27001:2022 certified by SGS since March 2024 (certificate IN24/00000293). PCI-DSS payments via certified partners. 10DLC registered for US communications.
Our Technology
Our core platform is designed and built in-house, with certified partners.
Operational Discipline
Compliance controls are built into our workflows and independently audited.
Data Sovereignty
We share data only with vetted service providers under contract, and never sell it. Every client engagement is governed by strict data isolation and access controls.
Founder-led since 2012.
A focused team with deep expertise across technology, operations, and compliance.
Avinash Kushwaha
Founder & CEO · since 2012
Leads strategy, platform direction and client outcomes. 14+ years building proprietary technology for regulated financial services operations.
Rakesh Zunj
Head of Operations · since 2012
Leads day-to-day operations, hiring, and team development. Owns performance, quality benchmarks and the end-to-end employee lifecycle.
Shamlee Mhaske
Head of Compliance & Business Growth · since 2016
Owns regulatory compliance, client relationships and business development for US markets. Manages licensing, partnerships and creditor acquisition.
Strategic Advisors
Senior counsel who bring strategic oversight and industry credibility to ZapTech’s growth trajectory.
Rakesh Khatri
Strategic Advisor
Strategic advisor to ZapTech on business strategy, market positioning and corporate development. Founder of Computer Kingdom (Pune, since 1999). 25+ years of operating depth in Indian and US technology services.
LinkedIn →Reshma Wable
Advisor, Workforce & Training
Advises on workforce development, training frameworks and capability building across all business units.
Join Our Team
We hire across operations, technology, and compliance. If you value discipline and precision, we’d like to meet you.
Training from day one and a clear path to grow. Our operations team works US business hours, which are evening shifts in Pune.
Get in Touch
For businesses, prospects, and existing clients exploring a partnership, placing business, or reaching our commercial team. Customer support · Employee & HR.
For Business Inquiries, Partnerships & Compliance
Email: relationshipmanager@zaptech.co.in
Phone: +1 (347) 708-5735
Business Hours
Monday – Friday | 9:00 AM – 2:00 PM (ET)
Have a question about an account?
Please visit Customer Support.
Registered Office
534, Amanora Chambers, Amanora Park Town,
Hadapsar, Pune – 411028, Maharashtra, India
US Presence
Michigan, United States