Customer / Support — Privacy Policy

Effective Date: 25^th June 2026

1. Introduction

Zap Tech Private Limited ("Zap Tech", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide when using our Customer / Support Contact page.

This Privacy Policy explains:

What information we collect.
How we use your information.
How we protect your information.
With whom we may share your information.
Your choices regarding your personal information.
How we communicate with you, including via SMS where you have provided consent.

By using this page and submitting your information, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

When you communicate with Zap Tech Pvt Ltd through this website, we may collect information including:

Personal Information

First Name
Last Name
Email Address
Mobile Phone Number
Account or Reference Number (if applicable)
Subject
Message
SMS Communication Preferences

Technical Information

We may automatically collect certain technical information, including:

IP Address
Browser Type
Device Information
Operating System
Website Usage Information
Date and Time of Access

This information helps us maintain website security, improve user experience, and troubleshoot technical issues.

3. How We Use Your Information

Your information may be used to:

Verify your identity where appropriate.
Respond to account-related communications.
Service your consumer account.
Provide account status updates.
Send payment reminders.
Deliver secure payment links.
Confirm payments received.
Discuss payment arrangements.
Resolve disputes.
Respond to customer support requests.
Maintain communication records.
Improve our customer support services.
Comply with legal, contractual, and regulatory obligations.

We only use your information for purposes consistent with this Privacy Policy and applicable law.

4. SMS Communications

If you voluntarily opt in through our website, Zap Tech Pvt Ltd may send informational and transactional SMS messages relating to the servicing of your consumer account.

These messages may include:

Account servicing communications
Account status updates
Payment reminders
Secure payment links
Payment confirmations
Payment arrangement discussions
Dispute resolution updates
Appointment scheduling (where applicable)
Compliance notifications
Other communications directly related to servicing your account

SMS Disclosures

Message frequency varies based on your account activity and communication needs.
Message and data rates may apply.
Reply STOP at any time to opt out of SMS communications.
Reply HELP for assistance.
Consent to receive SMS messages is voluntary and is not a condition of purchase.

Zap Tech Pvt Ltd sends SMS messages only to individuals who have voluntarily provided consent through the applicable website form or where otherwise permitted by applicable law. We maintain records of SMS consent where required.

SMS messages may be delivered through authorized third-party messaging service providers acting on behalf of Zap Tech Pvt Ltd.

Zap Tech Pvt Ltd does not sell your personal information.

We may share your information only when necessary with:

Authorized clients whose consumer accounts we service.
Payment processing providers.
Secure messaging and communication providers.
Technology service providers supporting our operations.
Professional advisors.
Regulatory authorities or law enforcement where required by applicable law.

These parties are required to protect your information and may only use it for the services they provide to Zap Tech Pvt Ltd.

Your privacy is important to us.

SMS opt-in data, consent records, and mobile phone numbers collected for SMS communications will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may share your information only with trusted service providers that support the delivery of SMS messages, payment services, website hosting, security, and other operational services on behalf of Zap Tech Pvt Ltd.

7. Data Security

Zap Tech Pvt Ltd maintains reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, misuse, or destruction.

Although we take appropriate measures to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

8. Data Retention

We retain personal information only for as long as necessary to:

Service your consumer account.
Meet contractual obligations.
Comply with applicable laws.
Resolve disputes.
Enforce our agreements.
Maintain legally required business records.

After the applicable retention period, information is securely deleted or anonymized where appropriate.

9. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

Improve website functionality.
Enhance user experience.
Maintain website security.
Analyze website performance.
Understand website usage.

You may manage cookie preferences through your browser settings.

10. Your Rights and Choices

Subject to applicable law, you may:

Request correction of inaccurate information.
Update your contact information.
Opt out of SMS communications by replying STOP.
Request additional information regarding the processing of your personal information.

Certain requests may be limited where retention is required by law or contractual obligations.

11. Children's Privacy

This website is intended for adults.

We do not knowingly collect personal information from individuals under the age of 18.

12. Third-Party Websites

Our website may contain links to third-party websites.

Zap Tech Pvt Ltd is not responsible for the privacy practices or content of external websites.

13. Changes to This Privacy Policy

Zap Tech Pvt Ltd reserves the right to update this Privacy Policy at any time.

Any revisions will become effective upon publication on this website. The Effective Date at the top of this page will be updated accordingly.

14. Contact Us

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Zap Tech Private Limited
Addresss : 534, Amanora Chambers, Amanora Park Town,
Hadapsar, Pune – 411028, Maharashtra, India
Email: relationshipmanager@zaptech.co.in
Phone: +1 (347) 708-5735